Policies & legal
Policies & Professional Standards
Academy of Change Limited • Toronto, Ontario, Canada • Short website version • Last reviewed: October 2026.
1. Accessibility
Academy of Change Limited is committed to an inclusive and accessible environment. We work to identify, prevent and remove barriers and, upon request, will work with individuals to provide accessible formats, communication supports or reasonable accommodations appropriate to their needs and applicable Ontario requirements. Accessibility feedback may be submitted through Contact Us.
2. Privacy
We collect, use, disclose, protect and retain personal information only for legitimate purposes connected with our programs, services, communications, administration, credential verification and legal or business obligations. We limit collection to what is reasonably needed, use appropriate safeguards, and provide a way to ask questions or request access or correction where applicable. We do not treat a Privacy Policy as permission for unrelated uses of personal information.
3. Consent
Where consent is required, Academy of Change Limited seeks consent that is clear, understandable and appropriate to the information and purpose involved. Privacy consent, program or contract acceptance, and marketing consent are treated separately where appropriate. Consent may be withdrawn subject to applicable legal or contractual limits and reasonable notice.
4. Terms & conditions
Use of this website and participation in Academy programs or services are subject to the terms presented for the applicable service, program or transaction. Program details, eligibility, schedules, fees, scope, intellectual property, participant responsibilities and other material conditions may also be set out in the applicable agreement. Where required, users are given an opportunity to review and accept applicable terms before completing an online purchase.
5. Refund & cancellation
Refunds, cancellations, transfers and rescheduling are governed by the terms disclosed for the applicable program, service or agreement. Any Academy policy is subject to rights that cannot lawfully be waived under applicable consumer-protection legislation. Where an online transaction is covered by Ontario consumer law, statutory cancellation rights continue to apply.
6. Payment terms
Prices, currency, applicable taxes, payment schedule and material payment conditions will be disclosed before purchase or set out in the applicable agreement or invoice. Payment confirms the transaction only after required acceptance steps are completed. Academy may retain reasonable transaction and acceptance records for accounting, contractual, dispute-resolution and compliance purposes.
7. Code of conduct
Participants, trainers, staff, volunteers and collaborators are expected to communicate respectfully, protect confidentiality, respect boundaries and intellectual property, and avoid harassment, discrimination, threats or disruptive conduct. Academy may take proportionate action where conduct affects safety, learning, professional standards or the rights of others.
8. Complaints & resolution
Concerns should be raised through Contact Us with enough information for Academy to understand the issue. We aim to acknowledge, review and respond fairly and without retaliation. Where appropriate, matters may be escalated internally or referred to an applicable external process. Nothing in this process limits rights or remedies available under applicable law.
9. Credential & certification
Academy-issued credentials confirm that the recipient has met the applicable Academy requirements for that credential. They are Academy credentials and do not, by themselves, constitute a university degree, government accreditation, government licence, psychotherapy or healthcare licence, or authorization to practise a regulated profession. Credential status may be verified through Academy’s verification process.
10. Website disclaimer
Website content is provided for educational and informational purposes. It does not constitute medical or psychiatric diagnosis or treatment, psychotherapy, legal advice, financial advice, or authorization to practise a regulated profession. Program descriptions and website information may be updated, and the applicable agreement or transaction terms govern where there is a specific contractual relationship.
Academy of Change provides education, coaching, professional development, and Loss-Informed learning. These services do not constitute psychotherapy, psychological diagnosis, medical treatment, or other regulated healthcare services. Academy credentials do not by themselves authorize practice in a regulated health profession.